Digital transformation is a permanent state of evolution which is forcing companies to change their business models and adapt to the new market reality. Moving your company forward in the wake of the post-pandemic era has now become more essential than ever.

In a world of AI, automation and new channels, what do your customers really want? In a digitally transformed economy, customers are empowered to make the rules, engage on their own terms and challenge organizations with the most complex of expectations. What does the future of CX look like with this in mind?

Generate value for your business by embedding digital DNA and expediting your company’s successful transformation with Conferenzia World‘s Global Digital Transformation & Customer Experience Summit 2023 in Amsterdam. Join us to adopt innovative technology to keep up with the new “always-connected” customer and deliver an unmatched customer experience.

Key Themes & Topics:

• Customer Experience in the Age of AI
• How to personalise CX and ensure the data protection
• Proactive vs. Reactive Customer Service
• Increasing organizational efficiency by empowering customers with self-service
• Improving the Customer Experience with Automation

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